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FAQs

Returns

We will gladly replace, exchange, or refund your order within 30 business days. If you would like to return, replace, or exchange an item please contact us at support@jdivinecosmetics.com. Returns will be refunded in the payment originally provided.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at support@jdivinecosmetics.com

 to ask questions anytime.  


How long does it take for an order to arrive?

It typically takes up to five business days to process your order. US orders take 2 days west coast and 3 days east coast. International Once shipped, your order will arrive within 10 to 21 business days, due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. If you're still not sure, just email us. We're happy to help.